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Delivery & payment information

Payment options

For deliveries within Europe, we have the following payment options, unless otherwise mentioned in the respective product description included in the offer:

  • PayPal
  • Credit card (Visa, Mastercard, American Express)
  • Instant bank transfer
  • Klarna
  • Prepayment / Bank transfer

Delivery costs

There are no additional delivery costs, we cover these for you.


Should you be interested in a delivery to a not listed country, please send us an e-mail to kontakt@petgut.de, mentioning the desired quantity and the delivery address, including the country and the corresponding post code. We will inform you, as soon as possible, whether we can send the product to the desired country and if there are shipping costs to be incurred, since we have to contact our shipping partner in advance and inquire about potential delivery options, as well as costs. If you want to know whether the delivery is possible to be made to other countries, please send us an e-mail to kontakt@petgut.de.

Delivery duration

Our team works hard to ensure that you will receive your order as soon as possible. At the moment, due to the high demand, it can happen that the delivery times are longer. Generally, and despite the high demand, your order should be delivered within 1 to 3 weeks after the payment is processed. Only in rare cases it can extend up to 40 days. Should you have questions regarding your order, you can always contact us at kontakt@petgut.de. We will give you precise information regarding your order at any moment.